Browse our most frequently asked questions list below to learn everything you need to know!
Yes, we handle the delivery, set up, and pick up for all of our inflatables and concessions. We make sure communication is clear so delivery and pick up times are set up before your event starts and after the event ends. We do the work and you party!
Yes, we love setting up at parks that allow inflatables. Please consult the city/park where you are having your event for further details. Be advised, if you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. For park rentals, we strive to arrive approximately 1/4 hour to a hour before your rental time starts and up to an hour after your rental time has ended for pick up.
Yes, we will still deliver if stairs are in the path to the setup area for a minor fee. Stairs 1-4 are $5; Stairs 5-9 are $10; Stairs 11 on up are $20.
First our driver will call or text when they are approximately 15 minutes from arrival. Our driver will deliver and set up the rentals during a prearranged delivery window. The average delivery takes approximately 30 minutes (please ensure that a clear path to the setup area is available and that it is free of debris). Before and during the setup our driver will discuss placement for the unit. Once the unit is set up and secured, our driver will perform a safety check of the unit while on site. We make sure to inspect our bouncers on site so you can have peace of mind knowing that the bouncer is clean and safe! After the inspection, our driver will go over the safety rules, instructions on the proper operation of the unit, and rental contract. Any outstanding balance will also be due at this time. Balances must be paid in full before or at the time of delivery. The driver will then confirm the pickup window and then it’s time to party! After the party, the driver will call or text 10-15 minutes prior to arrival. The driver will inspect the unit before deflating and rolling it up. Just sit back and relax, we will load up all the rented equipment and be out of your way in approximately 30-45 minutes.
Ever heard the saying, “the early bird gets the worm?” That rings true here. The earlier you make your reservation the better your chances at getting the rentals you desire. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.
No, we are required to set up and take down our equipment.
Our jumpers can be set up on grass, cement, concrete, asphalt, or any other surface that is flat. We cannot set up on rock/gravel, mulch, sand, mud, or anything sharp. The best place would be a level grassy area however all of the jumpers are anchored down. Make sure there are no sprinkler lines or utilities close to the perimeter of the jumper. Please do not mow the lawn on the same day in the setup area. Please make sure the setup area is clear of any debris. It is the customer’s responsibility to clean the area prior to setup.
The first thing we tell people is, “measure”. Make sure you know where you want your bouncer and make sure there is enough room. Keep in mind that some of our bouncers reach up to 20 feet tall. Do not forget to check for overhanging trees, power lines, or other obstructions. There are no refunds if the unit does not fit at delivery. Also, test your outside plug is working, or an inside plug we can run a cord through a window or under a door.
The second thing is, mow your lawn 1 or more days before, not the same day or in the morning. It will make the bouncer a lot more enjoyable for the kids. Also, please turn off your sprinkler system before we arrive and for the duration of your event. We reserve the right to cancel if the setup area does not meet these requirements.
Besides the items rented, we include all supplies (if any) as listed on each item description. For example, a snow cone machine will include snow cone syrup but it will not include the ice; The rental order will also include the setup of the inflatables (if any rented) plus delivery and pickup of the entire order that will be scheduled for delivery and pickup on a 4-hour time frame window.
The 4-hour rental time is all yours! We will arrive before your party/event time to have your units and equipment up and running for you to enjoy for the entire party time. Many of our bouncers can be delivered an hour or two early as we have many every day to set up and many parties start at the same time.
Yes, we sure do! Save some money and turn up the fun by selecting one of our package deals. Click here to view our package deals.
Yes, as long as the equipment is in a secured location, like a backyard. Our standard rentals are 4 hours but for an additional fee, you can keep the unit overnight. The fee must be paid in advance and arrangements must be acknowledged by us. All overnights will be picked up before 9 am the following day.
Yes we do! Please call us at (714) 831-5473 for further details!
We serve all of Orange County and parts of Los Angeles County. Call, text, or email anytime!
All credit cards are accepted for online ordering (Visa, Mastercard, American Express, and Discover) and Business checks (no personal checks). For orders placed by phone, all credit cards are accepted. A 10% deposit is required for all parties/events.
If you need to cancel your party/event, please let us know at least 24 hours prior to your party/event.
In the event of rain or inclement weather during your rental, you ARE allowed to cancel the same day of delivery without any cancellation fee.
Yes, we sure are! We are licensed, Insured, Park Approved, and California PTA approved. We have full liability coverage of all of our products. If requested, we can provide proof of insurance. We care about your safety and that is why we take the extra step to keep you and your guests as safe as possible. This includes being insured and constantly training our staff.
Yes and no. By signing our damage waiver you are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. pulling on the netting) you will be responsible for all damages up to and including replacement of the unit/blower, etc., which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Yes, our inflatables are always clean and sanitized! Our units get cleaned after every use. We will never leave you with a dirty inflatable! All of our inflatables are made in the USA and are lead safe. All our product materials are tested and meet Federal standards.